Currys PC World to Launch Trial with Uber Drivers Delivering Goods
The company behind Currys PC World is in talks to ship its products through Uber drivers as it seeks to expand its home delivery services.
Dixons Carphone chief executive Alex Baldock said he would reveal more details in the coming weeks, but explained the plan was to ensure customers can receive the goods quickly.
He said, “One of the great benefits of having stores together online is that an increasing number of consumers are impatient and what their amazing technology is right now, and we can get it faster than anyone through ordering and collecting, so we are will continue to reduce this time.
The boss said he was aiming to cut order collection times to just 15 minutes from an hour currently.
During the Uber trial, he said, “We will say a little more about this in the coming weeks, but we are reporting that it is happening.
“It’s a way to get our technology to customers quickly.
“One way to do this is to use our store network as local distribution centers where we can partner with people like Uber to get the technology to customers right now. “
His comments come as the company revealed that online electronics sales have more than doubled as it seamlessly switches to operating an improved web model during the pandemic.
Customers used the click and collect service in record numbers, with lockdowns seeing buyers turning to gaming products in particular.
The newly formed home-based workgroup also drove strong demand for new computer products, alongside coffee machines and homemade baked goods, the company said.
The Euro 2020 championship is also seeing a big increase in TV sales, as attendance fans take to the big screens to watch the action, he added.
Mr Baldock said: “You can see the effect of euros on TV sales, especially on the countries that are still there.
“Right now we’re seeing 55-inch and larger-screen TVs flying off the shelves.
“All of that being said, this is less of an event business now.”
Online sales have been the main area of growth for the business, with online electricity revenue more than doubling to £ 4.3 billion in the year to May 1, including an increase of 114 % of UK online sales of £ 3.4 billion.
Bosses said the big increase was due to the provision of live chat functions with staff in stores, allowing customers to get real-time advice via video services.
As a result, its total share of the online electricity market has increased by six percentage points compared to its competitors.
But the company’s phone business, Carphone Warehouse, has suffered badly as the impact of store closings announced in March of last year took its toll.
Mobile revenues fell 55% with a loss of £ 117million.
The good year for Dixons Carphone, which is set to change its name to Currys Plc in September, has come despite being forced to close stores during much of the pandemic.
Total sales rose 2% to £ 10.3bn with pre-tax profits reaching £ 33m, from a pre-tax loss of £ 140m a year earlier.
Electricity sales rose 14% but the total declined due to lower sales in the mobile division.
As a result of the performance, the company has confirmed it has reimbursed £ 73million claimed under the government leave scheme and a VAT deferral invoice of £ 144million.
After the redemptions, the bosses also revealed that they will start paying shareholders a dividend of 3p per share, worth around £ 34.7million.